Returns and refunds

Problem with an order

Contact LovRush with your order number, the affected product and a description of the issue. Keep your proof of purchase. Do not send products to a supplier address without first contacting us for return instructions.

Faulty or incorrect products

Australian consumer guarantees apply to purchases. Depending on the problem, a repair, replacement or refund may be available. Store terms do not remove those rights. Read the ACCC's repair, replacement and refund guidance.

Change of mind

Please ask us about the specific product before purchasing if you may need to return it. For hygiene-sensitive products, keep seals and packaging intact while your request is reviewed. This does not limit remedies for faulty products.

Payment refunds

Approved card refunds are returned through the original payment method. The time to appear in your account depends on the payment provider and your bank.